Track Your Order
Where is my order?
Once your order has been fulfilled, you'll receive a shipping confirmation email containing your tracking number and a direct link to track your delivery.
Please note: Tracking information becomes available after your order has been dispatched. Most Pivox orders are fulfilled within 1–2 business days of being placed.
Track via your account
The easiest way to track your order is through your Pivox customer account:
- Sign in to your Pivox account.
- Go to Orders.
- Select the relevant order to view its status and tracking details.
Check your confirmation email
Your shipping confirmation email contains a tracking link from the carrier. Click the link in that email to follow your delivery in real time.
Need help?
If you haven't received a tracking update within 3 business days of placing your order, or if you have any questions, please contact us and we'll be happy to help.